Effective date: 2026/07/28
Legal policies
Please read the following terms, privacy, shipping, returns and cookie policies carefully. These documents are standard templates and should be reviewed by your legal counsel before publication.
Terms and Conditions
1. Acceptance of terms
By accessing, browsing or using this website and placing an order with Delii Ship Inc., you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use this website.
2. Use of the website
You must be at least 18 years old, or have the consent of a parent or guardian, to make a purchase. You agree to provide accurate, current and complete information when creating an account or placing an order.
3. Products and orders
We sell products to both wholesale and retail customers. Product descriptions, images, prices, minimum order quantities and availability are subject to change without notice. Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including stock limits, pricing errors or suspected fraud.
4. Pricing and payment
Prices are listed in the currency shown at checkout and do not include taxes, duties or shipping fees unless explicitly stated. Payment is required at the time of order. We use trusted third-party payment processors and do not store full payment card details.
5. Shipping and delivery
Delii Ship Inc. ships wholesale and retail orders worldwide. Most orders are fulfilled through Amazon FBA or FBM, and we may also use sea, air, road and courier partners depending on the destination, volume and product. Delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, strikes or other events beyond our control.
6. Customs, duties and taxes
International shipments may be subject to import duties, taxes and customs clearance fees. These charges are the responsibility of the recipient and are not included in the item price or shipping cost unless stated.
7. Returns and refunds
Please see the Return & Refund Policy section below. Refunds are issued to the original payment method unless otherwise agreed.
8. Limitation of liability
To the extent permitted by law, Delii Ship Inc. is not liable for indirect, incidental, special or consequential damages arising out of or in connection with your use of the site or purchase of products. Our liability is limited to the amount paid for the product in question.
9. Intellectual property
All text, graphics, logos, images, product descriptions and software on this site are the property of Delii Ship Inc. or its licensors and are protected by copyright, trademark and other intellectual property laws. You may not copy, reproduce, distribute or use them without written permission.
10. Governing law and disputes
These terms are governed by the laws of [Jurisdiction]. Any dispute arising from these terms or your use of the site shall be resolved exclusively in the courts of [Jurisdiction].
11. Changes to these terms
We may update these terms from time to time. The current version will always be posted on this page with the effective date. Continued use of the site after changes means you accept the updated terms.
12. Contact
Email: sales@deliiship.com Phone: +1 (450) 278-4744 Address: 453 rue Notre-Dame, Saint-Hugues, J0H1N0, QC, Canada [Jurisdiction/Country to be confirmed]
Privacy Policy
Who we are
Delii Ship Inc. is the data controller for personal information collected through this website. Our contact details are listed in the Contact section above.
What we collect
We may collect your name, email address, phone number, shipping and billing address, order details, payment confirmation, IP address, browser type and device information when you browse, create an account or place an order.
How we use your data
We use your information to process orders, arrange shipping, communicate with you, respond to enquiries, improve our website, prevent fraud, and send marketing communications where you have consented.
Cookies and tracking
This site uses cookies and similar technologies to operate the shopping cart, remember preferences, measure site performance and support marketing. You can manage cookies through your browser settings.
Third-party services
We share limited data with trusted partners such as Amazon FBA/FBM, shipping carriers, payment processors and analytics providers. They only receive the information needed to perform their services and are required to protect it.
Data retention
We keep your personal data for as long as necessary to fulfil orders, meet legal obligations, resolve disputes and enforce our agreements. You may request deletion of your account data where applicable.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to the processing of your personal data. To exercise these rights, contact us at the email address above.
Security
We use reasonable technical and organisational measures to protect your data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Shipping Policy
Processing time
Wholesale and retail orders are usually processed within 1–3 business days after payment is confirmed. Custom or bulk orders may take longer.
Shipping methods
Most wholesale and retail orders are shipped through Amazon FBA or FBM. We may also use international sea freight, air freight, road transport and local courier partners depending on the destination, volume and urgency of the shipment.
Delivery estimates
Estimated delivery times are shown at checkout and vary by destination. These are estimates, not guarantees. Actual delivery may be affected by carrier schedules, customs clearance and local conditions.
Tracking
When available, tracking information is provided by email or through your account dashboard once the order is dispatched.
Lost or damaged shipments
If a shipment is lost or arrives damaged, please contact us within 30 days of the expected delivery date with photos and order details. We will work with the carrier to resolve the issue.
Return & Refund Policy
Return window
You may return most items within 30 days of delivery for a refund or exchange, provided the item is unused, in its original packaging and in resalable condition.
Return shipping
Return shipping costs are the responsibility of the buyer unless the item is defective, damaged or incorrect. We recommend using a tracked shipping method.
Refunds
Refunds are processed within 5–10 business days after we receive and inspect the returned item. The refund is issued to the original payment method.
Non-returnable items
Certain items cannot be returned, including perishable goods, custom-made or personalised items, intimate or sanitary products, and gift cards. Final sale items are marked as such.
Damaged or incorrect items
If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund.
Contact us
If you have any questions about these policies, please contact us.
Email: sales@deliiship.com
Phone: +1 (450) 278-4744
Address: 453 rue Notre-Dame, Saint-Hugues, J0H1N0, QC, Canada